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Customer Service Diploma Online Training Course
Course Description These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis. Introduction to the Customer Services Diploma This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own pace and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognised diploma. What You Will Learn This course comprises of eleven information packed modules, these include: Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward. Understand your customers, find your niche and get a firm understanding of consumer rights law in the United Kingdom. Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived. Learn how to care for your customer's needs, from seeing customer service from their perspective to the importance of communication. Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong. Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived. Get a firm understanding of telephone customer service complete with eleven tips to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette. Understand the importance of electronic customer service. The do's and don'ts and tips on providing an effective service electronically in a world where everyone relies on the internet on a daily basis. The course will teach you how to deal with difficult customers, how to defuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster. Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave into the clients' demands. Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay. Benefits of the Customer Services Diploma Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members. The benefits of a customer services diploma are endless, but here are some you can take note of right way: You will learn how to exceed your customers' expectations. You will learn how to be courteous and helpful to each client you come in contact with. Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide. Learn essential problem solving skills you can use daily. See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 11 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 1: Understanding Customer Services Module 2 : The Customer Module 3 : Attitude Is Everything Module 4 : Caring For Your Customer’s Needs Module 5 : Customer Retention: How to Get Them Back Module 6 : Face to Face Customer Service Module 7 : Telephone Customer Service Module 8 : Electronic Customer Service Module 9 : Rescuing Difficult Customers Module 10 : Escalation Module 11 : Make an Impression Every Time Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major browsers / devices Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Electronic Customer Service Online Training Course
Course Description Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.What's Covered in the Course? Why electronic customer service is now the norm in modern businesses Why electronic customer service comes with advantages and disadvantages How to send appropriate online messages that positively engage customers and solve their problems How to show courtesy online and strike the right tone in both your emails and on your website The principles of good customer service and how these translate to an electronic environment Benefits of Taking This Course If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries. If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business. If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website. This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company’s reputation. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 3 individual modules. Each module takes between 5 and 60 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 30 minutes to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 01: Introduction Module 02: Effective Customer Service Module 03: Tips and Tricks for Effective Customer Care Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major devices and browsers Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Customer Service CPD Accredited Online Course
Course Description Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service. Benefits Improve your career prospects. Learn valuable knowledge, skills, advice and guidance to help you achieve success. Study online from anywhere. Study at your own pace. Download and print your industry recognised certificate on successful completion. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements. What is the structure of the course?The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient. Is there a test at the end of the course?Once you have completed all the modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing. What if I don't pass the test?If you don’t pass the test first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it. How long does it take to complete the course?We estimate that the entire program is likely to take around 2-4 hours to work through initially, but you may want to allow more time to repeat some areas. You should allow an additional 30 minutes for the end of course test. LEARNING OUTCOMES Understanding of the aspects of delivering outstanding customer service Understanding the benefits of outstanding customer service Importance of handling complaints with care Recognise andamp; adapt to customer behaviour styles Manage customer satisfaction levels Courses Include 12 Months Unlimited Online Access to:Expert Online Training: Our courses use only the industry’s finest instructors. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.Visual Demonstrations andamp; Multimedia Presentations: Our courseware includes demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor.Navigation and Controls: These self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.Certificate of Completion: Upon completion of your training course, you will receive a Certificate of completion displaying your full name, course completed as well as the date of completion. You can print this out or save it digitally to showcase your accomplishment. Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Customer Service Video Based CPD Certified Online Course
Customer Service Online Course CPD Approved Course DescriptionCustomer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.But how is this done?How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.DEMO VIDEOCOURSE OUTLINEModule 1:About the CourseModule 2:What is Customer ServiceModule 3:The Goals of Great Customer ServiceModule 4:Discovering and Understanding Customer Needs Module 5: Delivering Maximum Levels of Customer Service Module 6: Making Customers Feel Great From the Start Module 7: Communication Skills Module 8: Non-verbal Communication and Body Language Module 9: Dealing with Customer ComplaintsDuration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).Recommended System Requirements Browser: Up to date web browser Video: Up to date video drivers Memory: 1Gb+ RAM Download Speed: Broadband (3Mb+) What is the structure of the course?The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient. Is there a test at the end of the course?Once you have completed all the modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing. What if I don't pass the test?If you don’t pass the test first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.Certificate of Completion: Upon completion of your training course, you will receive a CPD Certified Certificate of Completion displaying your full name, course completed as well as the date of completion. You can print this out or save it digitally to showcase your accomplishment. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it. Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases
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How can one watch movies online for free?
There are several ways to watch movies online for free. One option is to use streaming platforms that offer free movies with ads, such as Crackle or Tubi. Another option is to check if your local library offers a streaming service where you can borrow movies for free. Additionally, some websites like Popcornflix or Vudu offer a selection of free movies that you can watch without a subscription.
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How customer-friendly is the Kaufland online shop?
The Kaufland online shop is considered customer-friendly due to its user-friendly interface, easy navigation, and a wide range of products available for purchase. Customers can easily search for products, add them to their cart, and proceed to checkout without any hassle. Additionally, the online shop offers various payment options and delivery methods to cater to different customer preferences, making it convenient for shoppers to complete their purchases.
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What are customer orders in GTA 5 Online?
In GTA 5 Online, customer orders are missions or tasks given to players by various in-game characters or businesses. These orders typically involve activities such as stealing specific vehicles, delivering packages, or eliminating rival gangs. Completing customer orders rewards players with money, experience points, and sometimes unique items or vehicles. These orders are a way for players to earn in-game currency and progress in the game's storyline.
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Is it a business customer or a private customer?
To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.
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Customer Service : Career Success Through Customer Loyalty
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement.This edition features more on social networking, trustability, and customer service trends.Information is also included on internal customers, emerging technologies, and stress-reducing techniques.Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
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Customer Service Marketing : Managing the Customer Experience
This timely book is a comprehensive overview of customer service principles, theories, and practices.It looks at the best practices of service enterprises and the delivery of superior customer service.It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting.The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance. This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies.The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty.It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks. Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.
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Customer customization
Customer customization
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Customer customization
Customer customization
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What is Apple's customer support, not the customer service?
Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.
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What is the free customer service number of Ayyildiz?
The free customer service number of Ayyildiz is 1211. Customers can dial this number for free to reach Ayyildiz customer service and get assistance with their inquiries, complaints, or requests. The customer service representatives are available to help with any issues related to Ayyildiz products or services.
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Where can one watch series and movies online for free?
There are several websites and platforms where one can watch series and movies online for free, although it's important to note that the availability of content may vary by region. Some popular options include streaming services with free ad-supported tiers like Pluto TV, Tubi, and Crackle. Additionally, some networks and studios offer free content on their official websites or YouTube channels. However, it's important to be cautious and ensure that the sources are legal and legitimate to avoid any potential copyright infringement issues.
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How do I sell to a potential customer online?
To sell to a potential customer online, you should first understand your target audience and their needs. Then, create a compelling and user-friendly website or online store that showcases your products or services. Utilize social media, email marketing, and online advertising to drive traffic to your website and engage with potential customers. Provide clear and detailed product information, high-quality images, and customer reviews to build trust and confidence in your offerings. Finally, make the purchasing process easy and secure, and provide excellent customer service to ensure a positive buying experience.
* All prices are inclusive of VAT and, if applicable, plus shipping costs. The offer information is based on the details provided by the respective shop and is updated through automated processes. Real-time updates do not occur, so deviations can occur in individual cases.